Galaxy Ark is committed to protecting our customers’ personal and financial information. In providing brokerage services, we collect certain data about our clients to ensure seamless transactions and compliance with regulatory requirements. Our Privacy Policy offers transparency regarding the types of information we collect, why we collect it, and how it is used. We also explain how we may share this information with third parties (such as affiliates or service providers) to facilitate our services or meet legal obligations. By adhering to the principles outlined in our Privacy Policy, our goal is to build customer trust and confidence, ensuring that their personal and financial information is handled with the utmost care and confidentiality.
Information We Collect
In the course of providing our services, Galaxy Ark collects or receives the following types of information from you:
Identity Data: Your full name, Social Security Number/Tax Identification Number, date of birth, and other personal information from government-issued IDs used to verify your identity.
Contact Data: Such as residential/mailing address, phone number, and email address.
Financial Data: Your bank account and payment card details, as well as information related to your occupation, income, account balances, financial transaction history, credit history, tax information, and credit score.
Personal Profile Data: Your username and password, results from knowledge assessments, your interests, preferences, feedback, and survey responses.
Usage Information: Includes data about your activity on our services, such as device identifiers (like IP address or mobile device ID), the pages or features you use, access times, dates, and other similar usage information.
Transaction Information: When you perform transactions through our services, we collect information about the transaction such as amount, type, nature, and date/time of the transaction.
Information We Collect Automatically Through Services
Vendors and Business Partners: We collect information about you from companies we do business with, including your name, contact details, inferred preferences, and fraud risk data inferred from identity verification and fraud prevention partners.
Linked Financial Accounts: We may receive information about your financial accounts from third parties (such as your financial institutions). For example, Galaxy Ark provides account linking and joint services via terminal systems. By using these services, you acknowledge and agree that their privacy policy governs their use of such data.
Information We Collect From Other Sources
Connected Services: If you link or log into your Galaxy Ark account via a third-party service, that service may send us information like your profile data. The information varies and is controlled by the service or authorized by your privacy settings.
Advertising Data: We collect data related to our advertising campaigns on other platforms, such as which ads you clicked and how you interacted with them.
Credit Information: We may receive credit-related data about you from third parties, such as credit bureaus. For example, if you apply for a credit card with Galaxy Ark, we may collect your credit history and score from credit reporting agencies and other partners.
How We Use and Share Your Information
We use the information we collect for the following purposes, or as otherwise described when collecting the information:
- To provide and maintain our services, including account application processing, identity verification, platform functionality, support, transaction logging, billing, and account management.
- To send you transaction-related communications, such as confirmations, invoices, technical updates, support responses, software enhancements, security advisories, and transaction details.
- To communicate personalized offers and content based on your interests, including newsletters, product announcements, partner offerings, surveys, sweepstakes, events, and advertisements.
- To monitor and improve our service performance through analytics and research and development.
- To organize and oversee contests, sweepstakes, and promotions, and to manage participation and rewards.
- To prevent fraud and illegal activity and protect the safety and integrity of our services, operations, and user community.
- To uphold our legal rights and defend against legal claims, including enforcing agreements.
- To comply with legal and regulatory obligations, including those related to broker-dealer and money service businesses.
Cookies
Galaxy Ark uses cookies to enhance website performance and functionality, securely authenticate users, and provide a customized experience. Cookies help us understand website usage so we can further improve features and user experience. Most browsers allow you to manage cookie settings—notify you when a cookie is placed or reject cookies altogether. Note that disabling cookies may affect your web experience. You can also delete existing cookies from your hard drive. For more details, refer to your browser’s user manual or help section.
Analytics, Tracking, and Advertising
We use third-party advertising and analytics services to better understand your online activities and to deliver more relevant advertisements. These third parties use cookies, device identifiers, or other tracking technologies to collect information about your use of our services and others’, including IP address, browser type, mobile network data, viewed pages, time spent, clicked links, and conversion data. We and our partners use this information to analyze and track data, determine content popularity, deliver targeted ads, and provide marketing analytics and reporting.
You should review your mobile device settings to manage or opt out of behavioral tracking and advertising. As a self-directed broker-dealer, we do not promote specific securities or investment products via advertisements.
How We Protect Your Information
Galaxy Ark employs reasonable, industry-standard security measures to protect the data within our control from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include physical, electronic, and procedural safeguards. We limit access to personal data as needed and control the volume and type of data that can be downloaded or transferred. We regularly audit our systems to ensure effectiveness. However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee immunity from illegal hacking or cyberattacks. Galaxy Ark retains your data only as long as necessary to fulfill the purpose it was collected for, meet legal obligations, or serve legitimate business interests.
Managing Your Information
You have several options to manage the information Galaxy Ark collects and processes:
- Access and edit your information via your account. If you find inaccuracies, you may request corrections, and we will address them promptly. Full removal from our subscription databases may not always be feasible; if so, we will explain why.
- You may withdraw your consent for data processing at any time by contacting us via official customer service or email. Note that withdrawal may limit your access to some services. Also, withdrawal does not affect our ability to collect or process data when permitted by law.
- You can delete your account at any time. Your personal data will be deleted per our data retention policy. You may also request complete deletion of your information—we will accommodate requests where legally permissible.
- Adjust your device settings to revoke app access to certain storage information, such as contact lists or photo libraries.
- Configure your mobile device to limit ad tracking, which blocks access to your advertising ID or IDFA.
- Limit data sharing with marketing partners by contacting customer service or emailing us. Once disabled, we will stop sharing your personal data with these partners.
Data Transfers
Our services are primarily designed for use within the United States. If you use our services from outside the U.S. (e.g., while traveling), you consent to the transfer and processing of your data in the U.S., which may have different data protection standards than your jurisdiction.
California Residents:
Under California law, we do not share your data with non-affiliates unless legally permitted or you have provided consent. We also limit sharing between affiliates where required.
Under the California Consumer Privacy Act (CCPA), you have rights regarding your personal information:
- Right to Know: Request information about what personal data we collect, use, disclose, and sell.
- Right to Delete: Request deletion of the personal data we have collected from you.
- Right to Opt-Out of Sale: We do not sell your personal data. However, third parties may collect data for marketing. See “Analytics, Tracking, and Advertising” for more.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Authorized Agent: You may designate an agent to make requests on your behalf. Agents must present written authorization and follow the proper process.
- Shine the Light Law: We do not share personal data with third parties for their direct marketing purposes.
- Do Not Track: We do not respond to “Do Not Track” signals. Third parties may collect personal data across apps or websites while using our services.
Vermont Residents:
We do not share your personal data with non-affiliates, except as allowed by law (e.g., to process transactions). We do not share credit data with affiliates and only share data with affiliates for marketing if allowed. Contact us to limit this sharing.
Nevada Residents:
This notice is provided under Nevada law. You may contact us via customer service to be added to our internal do-not-call list.
Updates to This Notice
This policy may be updated or revised at any time, with or without prior notice. The most current version will always be available on our website. Continued use of our services indicates acceptance of the revised policy.